FAQ

pre-orders

Pre-order items are made after payment is settled and shipped out once completed. Please expect 7-14 working days (excludes weekends and holidays) before items are shipped out (excludes shipping period). 

• If your order contains both in-stock and pre-order items, all items will be shipped out once the pre-order item/s are ready.
• Customer will be notified and sent the tracking details once items are shipped out.
• Delays may occur due to unforeseen circumstances. In any case, customer will be updated with all information regarding their order.

payments

You may pay through the following methods: 

• Paypal
• Credit card via Paypal
• GCash

shipping

Shipping fee is calculated at checkout based on your shipping address.

• Local shipping via LBC (1-2 Business days for Metro Manila; 3-5 Business days for Provincial)
• International shipping via UPS (7-10 days express shipping)

For follow-ups and inquiries, you may contact us at info@nicolo.shop

We are not liable for any errors or delays caused by the courier.

returns

All sales are final once payment is settled.

We are currently not offering returns and exchange.

Please decide carefully when ordering an item.

For concerns, you may contact us at info@nicolo.shop

cancellations

All orders once payment is settled is not cancellable.

inquiries

For inquiries, concerns, and requests, you may contact us at infor@nicolo.shop